Customer service experience This is an adaptation for Brazil of an article found on the website www.toolbox.com, written by Lipi Khandelwal and duly authorized by editor-in-chief Chitra Iyer, to whom I am very grateful for the partnership. Although extensive, this reading is strongly recommended as it deals with an article specific to the customer […]
What is the difference between Customer Experience, Customer Service and Customer Success?” Author: Marcus Barbosa (2018) In the last few months, I have noticed many people working in my Customer Experience area. As we discuss a relatively new field, many concepts are not yet concrete and aligned among professionals. I was surprised how each […]