Building the Perfect Relationship Center: Decoding the RFP Challenge After years as a supplier, I decided to contribute to help in this exhaustive and complex process of opening a bid. In this article, I will deal with the concepts behind this document, the quality of information, the objectives and the impacts of a failed […]
What is the difference between Customer Experience, Customer Service and Customer Success?” Author: Marcus Barbosa (2018) In the last few months, I have noticed many people working in my Customer Experience area. As we discuss a relatively new field, many concepts are not yet concrete and aligned among professionals. I was surprised how each […]