CX4YOU | How does it work?

Why Choose Us?

Alignment & Delivery – Ensure needs are met without bias.
Efficiency – Experience reduced effort, fewer questions, and quicker turnaround.
Standardization – Receive uniform proposals for easy comparison.
CX Marketplace Access – Explore a marketplace dedicated to customer experience.
Security & Compliance – Enjoy peace of mind with our robust standards.

Expected Results

Efficiency – Empower BPO decision-making, whether outsourcing or internalizing.
Informed Decisions – Benefit from scenario-based and standardized proposals.
Value added – Achieve the best cost-benefit ratio for your needs.

Discover Our Automated Project Specification Platform for Contact Center and CX

While our platform is in beta, we’re here to guide you through the process using our traditional interviewing method. Fill out the form below, and we’ll contact you.

Our ApproachWe aim to understand your unique needs and kickstart the specification process. The result? A document akin to an RFP, crafted from the supplier’s perspective.

Specification - Platform Process

Join us in redefining how you approach project specifications!

1

Step 1

Registration and Validation

The user registers on the platform.

Mobile number validation.
Email validation.
Opt-in to authorize contacts from business partners.

Objective: Ensure the user is authenticated and consents to future contacts.

2

Step 2

Information collection

Data input by the company.
The platform guides the user through questions, collecting information according to their level of knowledge. The resource for uploading previous documents for AI analysis can be used. Additional information may be requested, or inconsistencies corrected.

Objective: Gather all necessary information in a structured and efficient manner.

3

Step 3

Double Check

Review of submitted information.

Our platform ensures a comprehensive review of your data within five business days.
Corrections or requests for additional information can be made to ensure final validation and accuracy.

Objective: Ensure accuracy and completeness of data before final generation of specifications and/or RFP.

4

Step 4

Specification

Creation of the specification document (RFP)

The inclusion of specifications provided by the client.
AI to aggregate market data, consumer behavior, and suggestions for improvements.

Objective: To provide a robust and informative supplier-perspective specification document..

5

Step 5

CX Solutions Marketplace

Providing solutions on the marketplace.

Presentation of solution scenarios that best fit the presented specification.
Consideration of technical data and native integrations between solutions.
Offers ranging from simple local solutions to more complex global solutions.
Solutions approved for commercial contacts.

Objective: Facilitate choosing and implementing the best CX solutions for each company.

How does it work?